Terms & Conditions

We want everyone who uses Head Turner’s service and website to have a positive experience. We would recommend reading our Terms and Conditions carefully before accessing and purchasing from our website.

You must agree to be bound by the following Terms and Conditions, in order to continue to access this website or purchase any of the products.

Bookings and Appointments 

If you would like to use Head Turners for you wedding or event, we would recommend doing so as far in advance as possible.

Due to the number of enquiries Head Turners receive, a deposit is required to secure a date. This will be deducted from your final payment. The deposit is fully refundable up until four months before the booked date. If the booking is cancelled less than four months prior to the event, the deposit will not be refunded.

Head Turners reserves the right to refuse, cancel or change an appointment at any time without warning.

Head Turners offers daytime and evening (up until 8PM) appointments, Monday to Saturday. During peak times, it is highly likely that Saturday mornings will be booked up for a wedding, and not available for trials and appointments.

During peak season (April to October), all bookings and events on a Friday, Saturday and Sunday must meet a minimum spend of £240 (excluding travel and trial costs.)

If there is a decrease(s) to your wedding party or event, Head Turners must be notified within 60 days of the booking. If this decrease results in the cost dropping below the minimum package booking rate, the standard surcharge will be implemented. If Head Turners is not notified within the 60 days, the full, original charge will be needed.

In the highly unlikely event or rare occurrence that your booked stylist is unable to make the appointment at the last minute, we will endeavour to provide another stylist for you. If this is not possible, a full refund will be offered, but Head Turners will not be liable for any consequential financial loss, or additional costs incurred.

If the wedding party is large, or there are short timings for the services required for the wedding or event, and another stylist is required, an additional charge will be required, depending on the level of services required.

An extra £50 non-refundable deposit per additional stylist is required seven days prior to the trial, or appointment.

Location and Travel 

Head Turners is based in Horsham, West Sussex, and mainly covers appointments in Sussex, as well as Surrey, Kent, Hampshire and London. Travel out of these locations, and abroad is possible on request. This will be at an extra cost and can be discussed directly before booking.

Martine Turner and the team will travel by car or public transport to the bookings. The first 20 miles each way (40 miles in total), is free for the client. Travel beyond 20 miles each way is payable at 45 pence per mile. A travel cost will be agreed and confirmed at booking and will need to be paid before the appointment along with the remaining fee.

All parking fees, toll or congestion charges are payable by the client. In the event of last-minute cancellation or postponement, the client will reimburse any of these fees already paid.

Wedding Trials

Wedding trials for Head Turners will usually take place at founder Martine Turner’s house (RH12 2LB), where a specific room and extensive kit is set up. If you would like the trail at your own destination, a travel cost will incur.

A trial is a no obligation appointment and payment can be made in cash or on debit/credit card at the end of your appointment, or by bank transfer two days before. Changes to Head Turners prices from when your trial is booked, until the day itself will not affect you.

Please note, it is not always possible to have your trial on a Saturday, especially during peak season (April to October.) Weekdays are on offer though.

Payment

All appointments require a booking. For a wedding it is £50 and other services will be a percentage of the final payment.

The remainder of the balance needs to be paid 21 days before the event/appointment (apart from trails – see wedding trials for more information on this) by electronic bank transfer. All funds must clear by the time of the event.

Payment online for products in the shop must be paid in full before purchase.

Please see privacy policy for information on secure payments and storing details,

Our products

All Head Turners products in the online shop are made bespoke by founder Martine Turner. If you book one through the shop, you will need to provide contact details so Martine can get in touch about time scales and collection or delivery of your product. If you enquire about a complete bespoke product, you will also be contacted.

After booking and paying for your product, you will be contacted within 24 hours regarding your product. All payments are made through via Head Turners website by credit or debit card. Head Turners will not provide any information regarding payment details to any third party(ies).

By purchasing one of our products, you agree to provide current, complete and accurate purchase and account information. You may also agree to promptly update account and other information if needed.

Collection of your product is always asked, but delivery by courier can be arranged. This will incur a fee, to be discussed at first point of contact after booking or enquiring about your product.

Head Turners refuses the right to accept an order and can cancel the order at any time during the making of the product.

We cannot take responsibility for delivery times or custom fees, delays or issues.  

Returns and Refunds

In the event that the products you received are damaged or defective (and not done so during delivery stage), or do not fit the description on the website at the time of your order, please email martine@headturners.com and we’ll contact you on what to do next. 

In order to qualify for a refund, Head Turners must receive the returned product(s) within 14 days of receipt by you, with the cost of return provided by you. The product(s) and all the contents need to be returned and in the original packaging. We remain the rights to show evidence that the product(s) were not faulty when sent to you and can refuse a refund if this is proven.

Errors and Inaccuracies 

We reserve the right to correct and update any typographical errors, inaccuracies and omissions that may occur occasionally on the site. These may be on any page of the site, and could relate to products, descriptions, pricings, promotions, offers, bookings and availability.

Head Turners does not have any obligation to update, amend or clarify information on the site or regarding a product, unless required to by law.

Privacy Policy 

Head Turners will ensure that your privacy is protected, and that any information you provide so that you can be identified when using this site, will only be used in accordance with this privacy statement.

At Head Turners, we collect; your name, contact information (email address and telephone number), credit or debit card or bank account details, and possibly a home address and wedding venue. We require this information to be able to provide you with the service you require and send your ordered goods.

All this information is for internal use only and we will not pass it on to any third-party(ies) or store permanently on any devices by Head Turner.

Photography

Photos will be taken by Martine and stylists during appointments and trials. These photos are not only to document for the client, but also to use on Head Turner’s social media, promotional material and website. You will be asked at your appointment if you’re happy for them to be used externally and can opt out if you wish.

External Links and Third-Party Providers

There may be some external links to other relevant websites on our site. Once you have clicked on these links, we have no control or can be responsible for the protection and privacy of any information which you provide whilst visiting these sites. Please visit the other website’s privacy policies.

General Customer Information

By purchasing and booking from our website, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the products, without written permission from Head Turners.

A breach or violation of any of the terms and conditions will result in an immediate termination of correspondence and services between yourself and Head Turners.

In addition to other prohibitions set out in the Terms and Conditions, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;  to submit false or misleading information; or to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website and business.

This policy is effective as of March 2020. It is effective until or unless we decide to terminate it. If you no longer agree to our Terms and Conditions, please contact us immediately.

At Head Turners, we reserve the right, at our sole discretion, to update, change or replace these Terms and Conditions and any policies, at any time, and without any notice to any third party(ies). Please check our website intermittently, to check for any changes. You will be able to view the most updated Terms and Conditions at any time.

These terms and conditions are subject to judicial and commercial law.

If you have a query or complaint, you can contact us at martine@headturners.com

Cookies Policy

Cookies are a file that asks permission to be placed on your computer so that it can analyse web traffic and store the history of sites you have visited. It will remember your likes and dislikes by looking at your history information, and tailor responses on your computer to tailor to your needs.

At Head Turners, we use cookies to identify which pages on our sites are being used, which are the most popular, which are not visited at all, and other relevant information. This helps us to make improvements to our website and continue to adapt to our customer’s needs. These ‘traffic log cookies’ are only used for statistical purposes, and data is removed from the system once it has the information that it needs.

We also use obligatory cookies, which are required for the operation of our website. These are cookies that help to keep your payment details encrypted, for example, or allow you to order products from the site.

A cookie does not give us access to your computer or any information you have not shared with us. You can choose to accept or decline cookies but bear in mind that most web browsers automatically accept cookies. You can modify your browser to decline cookies, but this could stop you from getting the most out of our website.